Burlington Air Express is controlled by Pittston Burlington Group, a global freight transportation and logistics management services company that trades on the NYSE. Its global network includes nearly 500 stations in more than 100 countries. The Company’s services include expedited freight, customs clearance, ocean freight, and global logistics management. Burlington’s worldwide revenues totaled $1.5 billion in 1996.

Burlington’s mission boils down to three simple words, "100% Customer Satisfaction." This mission is accomplished through superior quality in terms of on-time delivery and added value services, and is embodied in the Company theme "We Get It Done."

Information services is a critical element of Burlington’s core business and the Company invests heavily in this area. In fact, the Company is celebrating the completion of the largest technology roll-out in its 25 year history in conjunction with a new shipment tracking system called BAXTRAX. The BAXTRAX system utilizes client-server and bar-code technology to enhance the efficiency and accuracy of package tracking.

"The implementation of BAXTRAX was a huge infrastructure undertaking," said Chet Lakhani, Director of Computing Services. The upgrade required new cabling and wiring of over 100 field locations and the installation of 1,700 PCs, 120 servers, and hundreds of printers. Burlington installed Printek FormsPro 4503 printers to handle its forms printing needs.

"This was a fast-track project," stated Manny Villalobos, Manager, Network Planning. "We collectively replaced more than 4,000 devices over a 10 month period. It was important for us to have vendors who were strategic partners. Along with Printek, HP, Crisco, Unisys, MCI and Symbol helped us to achieve a highly successful roll-out."

Burlington conducted extensive testing of a variety of forms printers before selecting Printek. In their evaluation the reliability, print quality, automation of paper handling and ease of use of the FormsPro printers were rated superior to other models. Also, the waste-free demand document tear-off feature of the FormsPro printers was important and is now saving Burlington significantly on forms costs.

According to Villalobos, "Our ongoing goal is to be the most efficient provider of high quality service in the global logistics marketplace. Printek helps us to Get It Done!"